This Privacy Policy explains how we33 collects, uses, stores, shares and protects the personal data of users who access we33.cam. We are committed to handling your information responsibly and transparently.
we33 ("the Platform", "we", "us", "our"), accessible at we33.cam, takes the privacy of its users seriously. This Privacy Policy ("Policy") describes how we collect, use, store, disclose and protect personal data relating to individuals ("User", "you", "your") who visit or interact with the Platform, including registered account holders and unregistered visitors.
This Policy forms part of the we33 platform agreement and should be read alongside our Terms & Conditions and Responsible Gambling Policy. By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein, to the extent that such consent is required under applicable law.
We operate this Platform as an English-language online gaming information and betting service serving Pakistani users. We process personal data in connection with account registration, identity verification (KYC), transaction processing, platform security, responsible gambling controls and service improvement. We do not sell your personal data to third parties for marketing purposes.
The following definitions apply throughout this Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a living individual, directly or in combination with other data, including name, email address, CNIC number, IP address and device identifiers. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure or destruction. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data — in this context, we33 and its operating entity. |
| "Data Processor" | A third party that processes personal data on behalf of the Data Controller under a contractual arrangement and subject to data processing obligations. |
| "KYC" | Know Your Customer — the identity and age verification process under which users submit identity documents to confirm their eligibility to use the Platform. |
| "Cookies" | Small text files placed on a user's device by a website to store preferences, session information and analytics data. |
| "Sensitive Data" | A subset of personal data that warrants heightened protection, including data revealing racial or ethnic origin, political opinions, religious beliefs, health data and financial data. |
we33, operating through we33.cam, acts as the Data Controller in respect of personal data collected through the Platform. As Data Controller, we are responsible for determining why and how your personal data is processed and for ensuring that such processing is conducted lawfully, fairly and transparently.
For all data protection enquiries, requests or complaints, you may contact us using the details set out in Section 16 (Contact Us) of this Policy. We aim to acknowledge all data protection correspondence within five business days.
We collect personal data through several channels, including information you provide directly, information collected automatically during your use of the Platform, and information obtained from third-party sources as part of our verification obligations.
Information You Provide Directly
Information Collected Automatically
Information from Third Parties
We process your personal data only for specified, explicit and legitimate purposes. The table below sets out the primary processing activities, their purposes and the legal basis on which we rely:
| Processing Activity | Purpose | Legal Basis |
|---|---|---|
| Account Registration | Creating and managing your user account | Contract performance |
| KYC / Age Verification | Verifying identity, age and AML compliance | Legal obligation / contract |
| Payment Processing | Processing deposits, withdrawals and refunds in PKR | Contract performance |
| Responsible Gambling Controls | Implementing deposit limits, self-exclusion and session controls | Legal obligation / legitimate interest |
| Fraud Prevention | Detecting and preventing fraudulent, illegal or abusive activity | Legitimate interest / legal obligation |
| Platform Analytics | Improving platform performance, content and user experience | Legitimate interest |
| Customer Support | Responding to enquiries, complaints and support requests | Contract performance / legitimate interest |
| Marketing Communications | Sending promotional offers and updates (where opted in) | Consent |
| Legal Compliance | Meeting license conditions, legal obligations and regulatory requests | Legal obligation |
All personal data processed by we33 is handled in accordance with the principles of lawfulness, fairness and transparency; purpose limitation; data minimisation; accuracy; storage limitation; integrity and confidentiality. We do not process personal data beyond what is necessary to achieve the purposes described in this Policy.
Automated Decision-Making
We may use automated processes — including algorithm-based fraud detection and risk scoring — as part of our security and compliance operations. Where an automated decision has a significant effect on your account (such as account suspension or withdrawal restriction), you have the right to request human review of that decision. Please contact our support team to exercise this right.
Marketing Communications
We will only send you marketing communications — including promotional offers, bonus notifications or event updates — if you have opted in to receive such communications at the time of registration or subsequently through your account settings. You may withdraw your marketing consent at any time by updating your communication preferences in your account or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred before withdrawal.
We do not sell, rent or trade your personal data to third parties for their own marketing purposes. We may share your personal data with third parties only in the circumstances set out below.
Service Providers (Data Processors)
We engage carefully selected third-party service providers who process personal data on our behalf under contractual data processing agreements. These include:
All data processors are contractually bound to process personal data only on our documented instructions, to maintain appropriate security measures and not to sub-process data without our authorisation.
Legal Disclosures
We may disclose personal data to competent authorities, regulators, law enforcement agencies or courts where we are required to do so by applicable law, a court order, regulatory direction or where disclosure is necessary to protect the rights, property or safety of we33, its users or the public. We will notify affected users of such disclosures where we are legally permitted to do so.
Business Transfers
In the event of a merger, acquisition, restructuring or sale of assets involving we33, personal data held by we33 may be transferred to the relevant acquiring or successor entity, subject to equivalent data protection obligations. We will notify users of any such transfer that materially affects their privacy rights.
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, regulatory obligations or our operating license conditions. The following general retention principles apply:
| Data Category | Typical Retention Period |
|---|---|
| Account registration data | Duration of account plus applicable post-closure period under license/AML obligations |
| KYC / identity documents | As required by applicable AML regulations (typically 5–7 years from account closure) |
| Transaction records | As required by applicable financial and AML regulations |
| Responsible gambling records | Duration of self-exclusion or account restriction plus applicable post-period |
| Support communications | Up to 3 years from last interaction, unless a legal hold applies |
| Analytics and usage data | Up to 26 months in aggregated or anonymised form |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identified individual.
We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:
Notwithstanding these measures, no data transmission over the internet or electronic storage system is entirely secure. You access and use the Platform at your own risk with respect to the inherent limitations of internet security. If you suspect that your account has been accessed without authorisation, please contact our support team immediately.
we33 uses cookies and similar tracking technologies to operate and improve the Platform. By continuing to use we33.cam after being presented with our cookie notice, you consent to the placement of cookies in accordance with this Policy.
Types of Cookies Used
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for Platform operation — session management, login authentication, security tokens and load balancing. Cannot be disabled. |
| Functional | Store user preferences such as language settings, display preferences and responsible gambling tool configurations. |
| Analytics | Collect aggregated usage data to help us understand how users navigate the Platform, which pages are most visited and where improvements are needed. |
| Marketing (opt-in) | Used to deliver relevant promotional content where you have opted in. You may withdraw consent via your account settings or browser controls. |
You may manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies may affect Platform functionality. Instructions for managing cookies are available in your browser's help documentation.
As an internationally operated platform, we33 may transfer personal data to service providers or infrastructure located outside Pakistan and outside the jurisdiction in which we hold our operating license. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place, including the use of contractual data transfer mechanisms and the selection of processors in jurisdictions that provide an adequate level of data protection.
By using the Platform, you acknowledge that your personal data may be transferred to and processed in countries other than Pakistan. We do not transfer personal data in a manner that is inconsistent with the purposes described in this Policy or that materially reduces the protections afforded to you herein.
The Platform is strictly restricted to adults aged 18 or over, or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect personal data from individuals under the applicable minimum age. Age verification is conducted as part of the KYC process.
If we become aware that personal data has been collected from a minor without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on the Platform, please notify us immediately at [email protected].
Subject to applicable data protection law and any overriding legal obligations (such as AML retention requirements), you have the following rights in respect of your personal data:
Request a copy of the personal data we hold about you and information about how we use it.
Request correction of inaccurate or incomplete personal data held in your account.
Request deletion of your personal data where it is no longer necessary for the original purpose and no legal retention obligation applies.
Request that we restrict processing of your data in certain circumstances, such as while a rectification request is under review.
Request a machine-readable copy of personal data provided by you and processed on a consent or contractual basis.
Object to processing based on legitimate interests, including profiling for direct marketing purposes.
To exercise any of the above rights, please contact us using the details in Section 16. We will respond to all valid requests within 30 days (or within any shorter period required by applicable law). We may request proof of identity before processing your request. Exercising these rights is free of charge, unless requests are manifestly unfounded or excessive.
If you have a concern or complaint about how we33 handles your personal data, we encourage you to raise it with us directly in the first instance using the contact details in Section 16. We take all privacy complaints seriously and will investigate and respond to your concern promptly.
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection supervisory authority in the jurisdiction under which we operate our license. Information about the applicable supervisory authority is available on request from our support team.
We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our data processing activities, applicable law or Platform functionality. Where changes are material, we will notify registered users by email or by a prominent notice on the Platform. Minor or clarificatory amendments may take effect immediately upon publication.
The current version of this Policy is always accessible at we33.cam/privacy-policy. The "Last updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the Platform following publication of any amendment constitutes your acceptance of the revised Policy.
For any questions, concerns, data subject access requests or privacy complaints regarding this Policy or the handling of your personal data, please contact our Data Protection team:
Our support team is also available 24/7 via live chat in English and Urdu directly through the Platform interface. For urgent security concerns — such as suspected unauthorised access to your account — please use the live chat for the fastest response.
For further information about your rights, responsible gambling tools, or our data practices, please also visit our Responsible Gambling and FAQ pages.
A plain-English summary of our core privacy commitments. This does not replace the full legal text above.
All data transmitted between your device and we33.cam is protected by TLS encryption. Sensitive documents submitted for KYC are also encrypted at rest. Look for HTTPS in your browser bar before entering any personal information.
we33 does not sell, rent or trade your personal information to third-party advertisers or data brokers. Payment provider references such as Easypaisa, JazzCash and Raast are context only — we do not share your data with these providers unless required for transaction processing.
You have the right to access, correct, restrict and delete your personal data. Requests are free of charge and handled within 30 days. Contact our support team to exercise any of your data rights at any time.
Your CNIC or passport must only be uploaded through the Platform's official HTTPS-secured verification flow. We will never ask you to send identity documents via email, SMS or any unencrypted messaging channel. Report suspicious requests immediately.
Personal data is retained only for as long as required for the purpose it was collected, or as legally mandated by AML and license obligations. After the applicable retention period, data is securely deleted or anonymised.
Our support team is available around the clock in English and Urdu. For data access requests, corrections, complaints or urgent account security concerns, contact us via live chat or at [email protected].
Questions about how we handle your data? Our team is here 24/7. Visit our FAQ or go back to the homepage to explore everything we33 has to offer.
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